There are several key elements of active listening. All of these help ensure that you hear the other person, and that the other knows you are hearing… Read more “Active Listening Skills: Hear what people are really saying (Wrap-up)”
Category: Listening skills
Active Listening Skills(Part 2): Hear what people are really saying.
The way to become a better listener is to practice “active listening”. This is where you make a conscious effort to hear not only the words that… Read more “Active Listening Skills(Part 2): Hear what people are really saying.”
Active Listening Skills(Part 1): Hear what people are really saying
One of the most important skills you can have is the skill of listening. How well you listen, or don’t listen, has a major impact the overall quality… Read more “Active Listening Skills(Part 1): Hear what people are really saying”
How to Take a Time Out (Wrap-up)
I’ve been presenting this week a way to take time away from a discussion in order to facilitate conflict resolution. Today I’m wrapping up the discussion with… Read more “How to Take a Time Out (Wrap-up)”
How to Take a Time Out (Part 3)
Once you have disengaged, the task is to calm yourself. Certain thoughts will keep you fired up, while other thoughts will help to cool you off. Choose… Read more “How to Take a Time Out (Part 3)”
How to Take a Time Out (Part 2)
Once the need for a time out is recognized, the next step is to politely request to disengage. “I’m really feeling upset right now and if we… Read more “How to Take a Time Out (Part 2)”
How to Take a Time Out (Part 1)
The first step in taking a time out from a discussion is to recognize your need. For me this awareness begins early with frustration. Often the frustration… Read more “How to Take a Time Out (Part 1)”
Conflict Resolution Wrapup
If you only gain one insight from this discussion on conflict resolution I trust that you will grasp the joy that comes from sharing your perspective with… Read more “Conflict Resolution Wrapup”
Conflict Resolution Skill #10: Reward Each Other.
Conflict resolution skill # 10 is reward each other for working together. In conflict resolution the goal is to meet each week in order to learn the… Read more “Conflict Resolution Skill #10: Reward Each Other.”
Conflict Resolution Skill #9: Plan Your Next Meeting
By this stage of the process you have politely and respectfully arranged a meeting, clarified a conflict, shared what did not work for you, and brainstormed solutions that might… Read more “Conflict Resolution Skill #9: Plan Your Next Meeting”
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